Shipping policy
Shipping costs
We offer delivery throughout Denmark from DKK 55, and shipping is free on orders over DKK 299.
Delivery time
We strive to deliver your order within 2-3 business days after dispatch. Delivery time may vary depending on stock status and delivery address.
Shipping methods
We use the following shipping methods:
- DAO
- GLS
You will receive an e-mail with track & trace when your package has been shipped, so you can follow your order.
Delivery terms
It is your responsibility to ensure that the address you provide when ordering is correct. If an order is returned to us due to an incorrect address or an undelivered package, we may charge additional shipping costs to resend the package.
Unclaimed packages
If a package is not picked up at the parcel shop within the specified pick-up period, it will be returned to us. We will then contact you to arrange a new shipment. Please note that the costs of re-shipment will be charged to the customer.
Delays and problems
We strive to deliver your items within the stated delivery time. In rare cases, delays may occur due to circumstances beyond our control, such as weather conditions, technical issues, or other unforeseen events. If your package is delayed or lost, please contact us as soon as possible so that we can investigate the matter and find a solution.
Storage during transport
Pasta Chips are packaged in a protective atmosphere and can withstand normal package transport. If you receive a package where the bags are punctured or crushed, please contact us with pictures and we will find a solution.
Contact us
If you have any questions about our delivery policy or need help with your order, please feel free to contact us at ciao@pastachips.dk or use our contact form.